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Download problems:
The automated download system has proven highly reliable, however, very occasionally problems do occur. They are usually due to one of the following simple issues:
I wasn't emailed the download link:
- Check spam/junk folders.
Download will not begin, complete, or times out:
- Some firewall settings may interfere with the download.
- Check for correct account address. The download link is sent to the email address that is on file with PayPal.
- Very slow connection speeds can occasionally cause problems. "Download Manager" software can help.
- If download problems persist, contact us. The file is small (under 7MB) and usually can be transferred easily via email if necessary.